To manage, maintain, and enhance the institution’s IT infrastructure and digital systems, ensuring smooth operation of academic, administrative, and communication platforms with a focus on security, efficiency, and innovation.
Responsibilities
Maintain and upgrade IT infrastructure, including hardware, software, internet connectivity, and networking systems.
Provide technical support to staff, students, and departments for all IT-related issues.
Manage and monitor institutional digital platforms including website, LMS, email systems, and portals.
Ensure cybersecurity measures are in place to protect data and IT assets.
Assist in digitization and automation of administrative and academic processes.
Coordinate with vendors and service providers for procurement and maintenance of IT systems.
Document and track all IT-related issues, solutions, and updates.
Things to Consider
Ensure data security, privacy, and compliance with relevant IT and cyber laws.
Promote digital literacy and awareness among faculty, staff, and students.
Maintain transparency, reliability, and accountability in IT operations.
Keep systems user-friendly, up-to-date, and accessible.
Protocol to be Followed
Committee Composition
A Convenor
Technical staff or system administrators
Faculty representatives (if required)
Student IT volunteers (optional)
Issue Reporting and Resolution
Issues to be reported via Helpdesk, email, or official request.
Acknowledgement within 24 hours.
High Priority: 1–2 days
Medium Priority: 3–5 days
Low Priority: 7 days
Website and Portal Management
Regular website updates.
Publish announcements, events, and achievements.
Ensure backups and data security.
Maintenance Schedule
Monthly antivirus scans.
Server checks and updates.
Network health monitoring.
Software license tracking.
Procurement and Inventory
Maintain inventory records.
Recommend procurement based on departmental needs.
