Student Grievance Redressal Cell

Objective

Address and resolve grievances of students in a fair and transparent manner.

Responsibilities

• Receive and investigate student grievances related to academics, facilities, and other issues.
• Plan and propose necessary budget for grievance redressal activities.
• Organize awareness programs on grievance redressal procedures.
• Collaborate with relevant departments to resolve grievances promptly.
• Provide counselling and support for students with grievances.
• Maintain records of grievances and resolutions.

Things to Consider

• Ensure grievance redressal procedures are accessible and transparent.
• Promote a culture of trust and accountability within the college.

Protocol to be Followed

• The Convenor must use the committee seal on all circulars and documents issued by the committee.
• Announce grievance redressal procedures and updates well in advance through circulars and online platforms.
• Maintain detailed records of all grievances, investigations, and resolutions.
• Submit a statistical report on committee activities and achievements to the Principal at the end of each semester.
• Coordinate with the Timetable Committee to ensure grievance redressal activities do not disrupt regular academic activities.
• Ensure timely communication with students regarding grievance redressal guidelines and updates.
• Hold regular meetings with committee members to plan and review activities.
• Monitor and evaluate the effectiveness of grievance redressal procedures.
• Submit the meeting books on the 5th of every month.